Announcements

【Event Teaser】BitoPro Trading Competition is about to Launch!


Dear Valued Customer:


Trading competition will last for 7 days. BitoPro will sort the ranking based on the highest trading volume on 9 selected trading pairs during the competition period.

Top 100 traders will be awarded up to 33,333 USDT rewards. The more you trade, the more you earn. Come and compete against traders! Join our trading contest and win 33,333 USDT!


Learn more about:Competition Details

BitoPro Service Team


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2019-06-18 12:48:28

【Important reminder】Invoice monitoring mechanism


Dear Valued Customer:


Recently, we found that a large number of invoices were swiped with a certain small amount of money. In order to avoid affecting the rights and interests of the other users, a monitoring mechanism was added to the invoicing part.


Once relevant behaviors were found, BitoPro will give a warning or disable the account directly according to the "User Rights and Licensing Restrictions" of the User Agreement after confirming.


Thanks for your support!


BitoPro Service Team


2019-06-17 12:15:40

【Dragon Boat Festival Day Announcements】


Dear Valued Customer:


Due to the fact that services of cash withdrawal follow the banking working days, please notice that the Dragon Boat Festival Day is on June 7th, 2019. The final withdrawal date for TWD will be June 6th, before 14:30 PM (UTC+8), so please plan in advance of the holidays.


Services of cash withdrawal, KYC service and customer service will resume by June 10th.


If you have any questions, please leave your message to support@bitopro.com. We will contact you as soon as we read the messages.


Thanks for your support!


BitoPro Service Team


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2019-06-06 10:53:01

【Important Notice 】Withdrawal Services Has Available on BitoPro App


Dear Valued Customer:


You can withdraw fiat or cryptocurrency on your BitoPro App now. BitoPro provides users with more diverse and convenient ways to use our services.

Thank you for your support of BitoPro ! We are always open to users feedback !


BitoPro Service Team


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2019-05-28 12:06:45

【 Important Notice 】BitoPro officially relaunched XRP trading


Dear Valued Customer:


BitoPro has completed system maintenance and upgrade, then officially reopens XRP/TWD trading pair, TTCode services, XRP deposit and withdrawal. We invite fellow traders to come place your orders!


Please note: Cryptocurrency investment is subject to high market risk. Investors should exercise cautiously.


BitoPro Service Team


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2019-05-21 11:53:50

[Website and APP upgrade maintenance announcement]


Dear Valued Customer:


We would like to notify our users that we will undergo maintenance and system upgrade on May 21st, 2019, from 7am to 12am. Our BitoPro services, website, APP and API will be temporarily suspended during the system maintenance.


Your pending orders will still be active. During current high volatility, we recommend cancelling any order before the maintenance starts.

The estimated time for upgrade and maintenance is 5 hours. We will keep you updated on our maintenance progress on our community channel. You can follow the latest progress through Telegram, FB, LINE and official website. We apologize for any inconvenience and thank you for your understanding.


BitoPro Service Team


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2019-05-17 12:14:19

【 Announcement 】XRP Pair Starts Trading Again

Dear Valued Customer:


BitoPro will reopen XRP/TWD trading pair, TTCode services, XRP deposit and withdrawal by 13:00 (UTC+8) on 21st May. We invite fellow traders to come place your orders!


Please note: Cryptocurrency investment is subject to high market risk. Investors should exercise cautiously.


BitoPro Service Team


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2019-05-14 12:02:29

【 XRP帳號鎖定/解鎖作業 】


親愛的用戶:

BitoPro對於XRP回溯(rollback)交易期間鎖定的部分異常帳號,目前正不斷積極處理中,希望儘速讓用戶恢復正常交易權限,造成用戶的不便,BitoPro致上誠摯的歉意。

針對帳戶鎖定處理方案:

  • ● 目前已完成過半鎖定帳號的回溯與解鎖作業。
  • ● 預計5/5完成全部中低風險帳號回溯作業。
  • ● 針對高風險帳號,BitoPro將逐一確認安全無虞後進行回溯與解鎖作業。
  • ● 對於被鎖定用戶造成的不便,將提供 1,000 Bito 作為補償。

幣託BitoPro

感謝大家對幣託的信任,我們會虛心聽取用戶的回饋與需求,期望未來能持續地給予我們支持與鼓勵。


2019.05.04
BitoPro營運團隊 敬上


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2019-05-04 18:28:05

【 XRP Abnormal trading Declaration 】


Dear valued customer:


On May 1st 16:46:00 (UTC+8), the XRP market experienced abnormal trading activities. Part of users used the asset transferring vulnerability to conduct the unusual deposit, generating numerous fake asset and dump it on BitoPro platform. As mentioned above, this activity alarmed the risk control system, the system has started automatically.

After our calculations, the loss of this time difference deposit is about 2 million TWD, BitoPro will bear this loss. In the rollback period, we suspended the transaction,withdrawal and deposit function of XRP and locked some abnormal accounts, the asset of users is totally safe, please don’t be worry.

BitoPro will keep optimizing the risk control system and strengthening more safety measures to stop this kind of incidents happening. BitoPro apologizes for the inconvenience caused to the users affected by this incident.

Compensation fo this incident:

  • ● In order to protect the rights of BItoPro users, the abnormal trading activities of XRP on May 1st 2019 starting from 16:46:00 (UTC+8) till 22:45:00 (UTC+8) will perform the following actions:
    • ○ Any incomplete orders for the following trading pairs XRP/TWD, XRP/BTC, XRP/ETH, XRP/USDT , XRP/TTCode ,excluding the abnormal accounts, will be cancelled and accounts affected will be restored.
    • ○ Orders that were completed for the following trading pairs XRP/TWD, XRP/BTC, XRP/ETH, XRP/USDT , XRP/TTCode, during the time mentioned above, will be rolled back.
  • ● For the users account that were locked due to abnormality, BitoPro will manually check and rollback accordingly.
  • ● For the orders that were completed during the time above, we will fully refund the transaction fees that were paid in this way.
  • ● BitoPro will commence a full end strengthening of our web security risk system, to maintain our users account safety.


BitoPro Team is dedicated to promoting cryptocurrency, the challenges we encountered have made us reflect on many deficiencies.BitoPro believes that through every improvement and growth,we will make cryptocurrency transaction safer, easier to use and more comprehensive.We hope that the users who like BitoPro will continue to give us support and encouragement in the future.


2019.05.02

BitoPro Service Team


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2019-05-03 00:48:16

【2019/05/01 XRP Tradings/Deposit/withdrawals/TTCode System Maintenance Announcement 】


Dear BitoPro Members,


Due to the fact that XRP in BitoPro has encountered a malicious attack by hackers, starting from 22:30 on May 1st, 2019 we have temporarily stopped all activities for XRP, including tradings, deposits, withdrawals, TTCode. We will proceed with rollbacks of exchange activities. The rollbacks method will be announced later. We apologize for any inconveniences that has caused.



BitoPro Service Team


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2019-05-03 00:46:13